Branch Manager

3 weeks ago

Flin Flon, Canada EECOL Electric Full time

About the Role

We are seeking a highly motivated and experienced Branch Manager to lead our retail branch in en. As a key member of our team, you will be responsible for the overall management of the daily operations of our B2B small-scale retail location.

Key Responsibilities:

  • Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
  • Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
  • Hire, train, develop, and supervise a small team of non-management employees.
  • Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
  • Coordinate staffing schedules and conduct weekly staff meetings.
  • Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
  • Network to improve the presence and reputation of the branch and the company.
  • Stay abreast of the competition and emerging technologies.
  • Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
  • Ensure customer (in person) visits are scheduled regularly with the designated OSR.
  • Address customer concerns and ensure best possible outcome.
  • Develop strategies to expand walk in traffic and optimize profitability.
  • Analyze/monitor inventory/ stock movement.
  • Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
  • Create protocols to protect the store including theft management.

Requirements:

  • High School Degree or Equivalent required.
  • Prior professional sales experience in related industry/3+ years
  • Prior experience with managing a team 1-3 years
  • Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources.
  • Demonstrated verbal, written, analytical, persuasion and interpersonal skills.
  • Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to exercise teamwork, leadership, and flexibility.
  • Excellent time management and computer skills.
  • Ability to travel up to 25%

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