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Front Desk Representative

2 months ago

Blackfalds, Canada Blackfalds Motor Inn Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Blackfalds Motor Inn. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Experience an asset
  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Standing for extended periods
  • Work under pressure
  • Efficient interpersonal skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
What We Offer:
  • On-site housing options
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 44 hours per week