Senior Manager, Technology Support Client Service
2 months ago
Job Summary:
CBC/Radio-Canada is seeking a Senior Manager, Technology Support Client Service to join our team. As a key member of our Technology & Infrastructure (T & I) team, you will be responsible for managing the technology support client service teams for our News, Production, Digital Media, and Corporate Services divisions.
Key Responsibilities:
- Drive the employee experience by providing support teams with guidance on best practices for troubleshooting.
- Work with the director and other managers to set operational and strategic priorities.
- Align team efforts with the Corporation's strategic goals.
- Help define the annual hardware upgrade plans based on business priorities and technological risks.
- Optimize workflows and escalation procedures.
- Improve all tasks associated with IT asset management, access requests, security, and inventory management.
- Manage client relationships to identify business priorities for service evolution.
- Help evolve our existing technology.
Requirements:
- Extensive experience managing a client service team.
- Client focus and openness to change and new technologies.
- Ability to manage dissatisfied clients and de-escalate tense situations.
- Excellent communication and interpersonal skills.
- Knowledge of management practices such as supervision and professional staff leadership.
- Ability to help people achieve their goals.
- Understanding of key IT focus areas from a managerial and business perspective.
- Engaging leadership that fosters a respectful, supportive, and open-minded culture in your team.
- Five or more years' experience in a management role.
- University degree in business administration or management, or a combination of training and experience deemed relevant.
- Bilingualism (English and French).
- Ability to travel across Canada.
About CBC/Radio-Canada:
CBC/Radio-Canada is a leader in reflecting Canada's diversity and is committed to being a leader in reflecting our country's diversity. We value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canada's public broadcaster.
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Toronto, Ontario, Canada CBCRadio-Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager, Technology Support Client Service to join our team at CBC/Radio-Canada. As a key member of our Technology & Infrastructure (T & I) team, you will be responsible for managing the technology support client service teams for our News, Production, Digital Media, and Corporate Services...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Summary:CBC/Radio-Canada is seeking a Senior Manager, Technology Support Client Service to join our team. As a key member of our Technology & Infrastructure (T & I) team, you will be responsible for managing the technology support client service teams for our News, Production, Digital Media, and Corporate Services divisions.Key Responsibilities:Drive the...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Summary:CBC/Radio-Canada is seeking a Senior Manager, Technology Support Client Service to join our team. As a key member of our Technology & Infrastructure (T & I) team, you will be responsible for managing the technology support client service teams for our News, Production, Digital Media, and Corporate Services divisions.Key Responsibilities:Drive the...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Title: Senior Manager, Technology Support Client ServiceAt CBC/Radio-Canada, we are seeking a highly skilled and experienced Senior Manager, Technology Support Client Service to join our team. As a key member of our Technology & Infrastructure (T & I) team, you will be responsible for managing the technology support client service teams for our News,...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Title: Senior Manager, Technology Support Client ServiceAt CBC/Radio-Canada, we are seeking a highly skilled and experienced Senior Manager, Technology Support Client Service to join our team. As a key member of our Technology & Infrastructure (T & I) team, you will be responsible for managing the technology support client service teams for our News,...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Title: Senior Manager, Technology Support Client ServiceWe are seeking a highly skilled and experienced Senior Manager, Technology Support Client Service to join our team at CBC/Radio-Canada. As a key member of our Technology & Infrastructure team, you will be responsible for managing the technology support client service teams for our News, Production,...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Title: Senior Manager, Technology Support Client ServiceWe are seeking a highly skilled and experienced Senior Manager, Technology Support Client Service to join our team at CBC/Radio-Canada. As a key member of our Technology & Infrastructure team, you will be responsible for managing the technology support client service teams for our News, Production,...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Title: Senior Manager, Technology Support Client ServiceWe are seeking a highly skilled and experienced Senior Manager, Technology Support Client Service to join our team at CBC/Radio-Canada. As a key member of our Technology & Infrastructure team, you will be responsible for managing the technology support client service teams for our News, Production,...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Title: Senior Manager, Technology Support Client ServiceWe are seeking a highly skilled and experienced Senior Manager, Technology Support Client Service to join our team at CBC/Radio-Canada. As a key member of our Technology & Infrastructure team, you will be responsible for managing the technology support client service teams for our News, Production,...
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Toronto, Ontario, Canada CBCRadio-Canada Full timeJob Title: Senior Manager, Technology Support Client ServiceJob Summary:We are seeking a Senior Manager, Technology Support Client Service to lead our technology support client service teams for CBC/Radio-Canada's News, Production, Digital Media, and Corporate Services divisions. The successful candidate will be responsible for driving the employee...
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