Senior Manager, Technology Support Client Service Leader
2 weeks ago
Job Title: Senior Manager, Technology Support Client Service
Job Summary:
We are seeking a Senior Manager, Technology Support Client Service to lead our technology support client service teams for CBC/Radio-Canada's News, Production, Digital Media, and Corporate Services divisions. The successful candidate will be responsible for driving the employee experience by providing support teams with guidance on best practices for troubleshooting, working with the director and other managers to set operational and strategic priorities, and collaborating with the team to align efforts with the Corporation's strategic goals.
Key Responsibilities:
- Lead the technology support client service teams to provide exceptional support to employees and external clients
- Develop and implement strategies to improve the employee experience and drive business outcomes
- Collaborate with the director and other managers to set operational and strategic priorities
- Work with the team to align efforts with the Corporation's strategic goals
- Manage client relationships to identify business priorities for service evolution
- Improve all tasks associated with IT asset management, access requests, security, and inventory management
Requirements:
- Extensive experience managing a client service team
- Client focus and openness to change and new technologies
- Ability to manage dissatisfied clients and de-escalate tense situations
- Excellent communication and interpersonal skills
- Knowledge of management practices and internal practices and procedures
- Ability to help people achieve their goals
- Understanding of key IT focus areas from a managerial and business perspective
- Engaging leadership that fosters a respectful, supportive, and open-minded culture in the team
- Five or more years' experience in a management role
- University degree in business administration or management, or a combination of training and experience deemed relevant
- Bilingualism (English and French)
What We Offer:
- A dynamic and inclusive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A comprehensive training program
- A chance to work with a leading media company
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to the contact information provided. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
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