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Customer Success Professional

2 months ago

Ottawa, Ontario, Canada March Networks Full time
About the Role

At March Networks, we're committed to delivering exceptional customer experiences. As a Customer Success Specialist, you'll play a critical role in ensuring our customers achieve their goals and maximize the value of our solutions.

Key Responsibilities
  • Customer Onboarding
    • Develop and execute comprehensive onboarding plans to ensure seamless integration of our solutions
    • Establish strong relationships with customers, understanding their unique needs and challenges
    • Provide expert guidance and support to help customers get the most out of our products and services
  • Technical Support
    • Troubleshoot complex technical issues and provide timely resolutions
    • Collaborate with internal teams to resolve customer escalations and ensure high levels of customer satisfaction
  • Account Management
    • Develop and maintain strong relationships with key customer stakeholders
    • Identify opportunities to upsell and cross-sell our solutions, driving revenue growth and customer loyalty
Requirements
  • Education
    • University degree in a related field (e.g. computer science, business administration)
  • Experience
    • 2+ years of experience in a customer-facing role, preferably in the technology industry
    • Proven track record of delivering exceptional customer service and support
  • Skills
    • Excellent communication and interpersonal skills
    • Strong technical skills, with ability to learn and adapt to new technologies
    • Ability to work independently and as part of a team
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package