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Customer Experience Specialist

7 days ago

Oakville, Ontario, Canada Wildfork Full time

Wild Fork is a leading provider of high-quality protein products, revolutionizing the way people shop and eat.

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences and promoting our unique brand offerings.

Key Responsibilities:

  • Educate customers on our brand values and products, providing personalized recommendations and solutions
  • Become an expert on our product lines, including culinary skills and recipe suggestions
  • Create a welcoming and engaging shopping experience, tailoring each interaction to meet individual customer needs
  • Process customer e-commerce orders, ensuring timely and accurate fulfillment
  • Maintain a clean and organized store environment, adhering to company standards and protocols

Requirements:

  • 3+ years of customer service experience in retail or hospitality
  • Demonstrated ability to work effectively in a fast-paced, dynamic environment
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues
  • Ability to multitask, prioritize tasks, and meet deadlines
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays

About Wild Fork:

We pride ourselves on being a company that respects and cares for our people, customers, and the planet. Our commitment to quality and sustainability drives everything we do.