Business Analytics Consultant

3 weeks ago

Montreal, Quebec, Canada ROSS Full time

Business Analytics Consultant

We are seeking a seasoned Business Analytics Consultant to join our team at ROSS. As a Business Analytics Consultant, you will be responsible for building and maintaining relationships with assigned clients. You will manage the day-to-day business operations of a services consulting delivery practice, defining and overseeing the development of resources needed to accomplish business objectives of multiple, concurrent projects.

Main Responsibilities:

  • Define and oversee team objectives and the acquisition and development of resources to meet those objectives.
  • Provide staff with a clear understanding of responsibilities, accountabilities, and career plans by communicating and managing work assignments, training, and performance appraisals.
  • Ensure staff compliance with established policies and procedures, including skills inventory, methodologies, quality assurance, and time submission processes.
  • Develop and implement business plans specific to practice.
  • Provide accurate revenue forecasts on a weekly, monthly, quarterly, and annual basis. Monitor revenue and expenses to ensure targets are met or exceeded.
  • Ensure delivery of multiple high-quality consulting engagements resulting in high levels of customer satisfaction. Responsible for client satisfaction, expectations, and management of client issues. Where multiple projects are active, may act as Program Manager.
  • Demonstrate leadership in the delivery of services as seen by the Customer.
  • Manage client-level expectations.
  • Build and maintain customer relationships at the delivery level, ensuring proactive problem resolution during consulting engagements and actively promoting the value of services throughout the customer engagement cycle.
  • Attend Client Steering Committee meetings, representing Services Delivery.
  • Manage consulting agreements and ensure that consultants work within timelines and budget.
  • Accountable for financial performance of client portfolio, including Project Revenue, Profit, and Project Recovery. Provide status reporting at the project and client account levels for management on a regular periodic basis.
  • Accountable for accurate, up-to-date forecasts for assigned customers.
  • Responsible for organic growth within accounts and identifies new business opportunities to business enablement team.
  • Work closely with Sales and Pre-sales to ensure that customer requirements are being met through accurate estimating and implementation planning.
  • Work closely with the Resource Manager, ensuring optimized resource utilization across all projects and assisting in the development and deployment of partner resources.
  • Work closely with the Alliances to identify partner delivery opportunities as well as identify partner implementation requirements. Monitor Partner delivery performance and recommend improvements.
  • Collaborate with Director of Consulting Services and actively participate in regular planning and review meetings.
  • Directly participate in the development and implementation of training and mentoring programs for staff. Provide regular performance reviews for team members and regularly communicate overall team performance.

Qualifications:

  • Senior Consulting management experience – 8 years (mid to large multiple and concurrent projects)
  • Mentoring capabilities at the consultant level and project manager level
  • Demonstrated experience in the retail industry is a definite asset.
  • Demonstrated team building, organizational, and planning skills.
  • Customer relationship building and communication capabilities, both technology and business.
  • Ability to effectively articulate consulting value propositions to customers at all levels.
  • University Degree in Computer Science, Business, or Equivalent work experience.
  • Ability to negotiate and facilitate across various corporate functions.
  • Knowledge of software development lifecycle.
  • Ability to be persuasive to ensure internal change is accepted and implemented effectively.
  • Candidate has to be Bilingual (English and French).

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