Chief Technical Operations Specialist

5 days ago


Windsor, Ontario, Canada Trilliant Networks Full time

About Us

At Trilliant Networks, we are revolutionizing the way utilities manage their infrastructure and connect with customers. Our cutting-edge platform enables seamless communication between devices, systems, and people.

We are seeking a highly skilled Senior Support Engineer to join our team. As a key member of our operations department, you will be responsible for providing top-notch support to our customers, ensuring their production environments run smoothly, and resolving complex issues in a timely manner.

This is an exciting opportunity to work with a talented team of engineers, collaborate with cross-functional groups, and make a significant impact on our customers' success.

Key Responsibilities:

  • Maintain and improve the performance of our production environment
  • Provide exceptional customer support, addressing technical issues and concerns
  • Collaborate with engineering teams to resolve complex problems and implement solutions
  • Escalate critical issues and ensure timely resolution
  • Manage after-hours and weekend support for select customers
  • Track and report on support group metrics and customer service performance

Requirements:

  • Experience in customer support for production systems
  • Knowledge of AWS deployment, management, and maintenance
  • Familiarity with operating systems (Unix/Linux/CentOS), command line, shell scripting, Python, Java
  • Experience with SQL queries and database management (Oracle, MySQL, MSSQL)
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio)
  • Experience in utility, smart grid, AMI, or energy management fields is a plus
  • Strong organizational, time management, and project management skills
  • Able to work autonomously or as part of a local/remote team
  • College degree in computer science, computer networking, or related field
  • Certifications in computer fields highly desired (AWS CCNA, MCSE, MCP)

Salary Range: $90,000 - $120,000 per year, depending on experience and location



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