Chief Technical Operations Specialist
5 days ago
About Us
At Trilliant Networks, we are revolutionizing the way utilities manage their infrastructure and connect with customers. Our cutting-edge platform enables seamless communication between devices, systems, and people.
We are seeking a highly skilled Senior Support Engineer to join our team. As a key member of our operations department, you will be responsible for providing top-notch support to our customers, ensuring their production environments run smoothly, and resolving complex issues in a timely manner.
This is an exciting opportunity to work with a talented team of engineers, collaborate with cross-functional groups, and make a significant impact on our customers' success.
Key Responsibilities:
- Maintain and improve the performance of our production environment
- Provide exceptional customer support, addressing technical issues and concerns
- Collaborate with engineering teams to resolve complex problems and implement solutions
- Escalate critical issues and ensure timely resolution
- Manage after-hours and weekend support for select customers
- Track and report on support group metrics and customer service performance
Requirements:
- Experience in customer support for production systems
- Knowledge of AWS deployment, management, and maintenance
- Familiarity with operating systems (Unix/Linux/CentOS), command line, shell scripting, Python, Java
- Experience with SQL queries and database management (Oracle, MySQL, MSSQL)
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio)
- Experience in utility, smart grid, AMI, or energy management fields is a plus
- Strong organizational, time management, and project management skills
- Able to work autonomously or as part of a local/remote team
- College degree in computer science, computer networking, or related field
- Certifications in computer fields highly desired (AWS CCNA, MCSE, MCP)
Salary Range: $90,000 - $120,000 per year, depending on experience and location
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