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Customer Success Manager

2 months ago

Vancouver, British Columbia, Canada Highspot Full time
{"title": "Customer Success Manager", "content": "Unlock Customer Success

At Highspot, we're on a mission to empower our customers to achieve their goals. As a Customer Success Manager, you'll play a critical role in driving revenue growth and customer satisfaction.

Key Responsibilities:
  • Develop and execute customer success strategies to drive revenue growth and customer retention.
  • Build and maintain strong relationships with key customers to understand their business needs and goals.
  • Collaborate with cross-functional teams to identify and prioritize customer needs and develop solutions to address them.
  • Provide coaching and guidance to customers to ensure they're getting the most out of our product.
  • Identify and develop new business opportunities with existing customers.
Requirements:
  • 4+ years of experience in customer success or a related field.
  • Proven track record of driving revenue growth and customer satisfaction.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous PTO and holiday schedule.
  • Opportunities for professional growth and development.
", "lang_code": "en-US"}