Retail Store Leadership Manager
1 week ago
Nature's Fare Markets is a company that puts people at the heart of everything we do. We're committed to providing our customers with a positive shopping experience and fostering a collaborative work environment.
Salary & BenefitsWe offer a competitive salary range of $60,000 - $66,000 annually, as well as a comprehensive and flexible benefit package including dental, vision, naturopathic practices, and more. You'll also enjoy up to 25% store discount, education allowance, and free swag.
Job DescriptionWe're seeking an experienced Retail Store Leadership Manager to join our team. As a key member of our senior management team, you'll be responsible for leading the Store Team with creativity, passion for organic and natural products, and a quality-driven leadership style.
Key Responsibilities:
- Communicate and uphold Nature's Fare Markets' Core Values
- Build and sustain a positive work environment through outstanding teamwork, mutual respect, and exceptional morale
- Catch subtle mannerisms, behaviors, and actions of staff and manage them using your leadership skills
- Recognize and reward employees in moments of excellence and provide real-time coaching
- Assist in interviewing, hiring, training, developing, and leading staff members to build a high-performing team
- Provide open, consistent, and useful communication to staff regarding storewide and company goals, news, trends, and events
Customer Relationship:
- Provide and promote customer service standards for a positive shopping experience and customer loyalty
- Influence and manage the atmosphere and customer experience in your store
- Ensure every customer experience is outstanding
- Assist with all aspects of store operations and be ready to jump in to help in any department as needed
Entrepreneurship:
- Work with your teams to ensure store merchandising is inviting to customers and drives sales
- Bring forward new ideas and promote an open and safe place for team members to provide feedback and collaborate
Operations:
- Ensure the store is well-merchandised and assist with building ends/displays to maximize visibility
- Observe and determine if policy and procedures are being followed
- Support your operations team
- Anticipate department volumes throughout the day and direct and relocate staff accordingly
To be successful in this role, you'll need:
- 5+ years of experience in a management position
- Experience managing people in a customer service industry is a strong asset
- Post-secondary education in business administration, management, or a related field preferred
- Strong technical knowledge using Microsoft Office Suite
- Experience managing budgets and financials
- Demonstrated operational execution skills
- Availability for flexible scheduling, including mornings, nights, weekends, holidays, and long/unusual hours
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