Patient Services Representative

3 weeks ago


Ottawa, Ontario, Canada FYidoctors Full time

About the Role:

FYidoctors is seeking a highly skilled Patient Services Specialist to join our team in Ottawa. As a key member of our clinic, you will play a critical role in delivering world-class service to our patients.

Key Responsibilities:

  • Warmly greet patients as they enter our clinic
  • Check patients in and out of the office
  • Communicate with patients in person, by phone, and via email
  • Process billing and payments
  • Administer pre-testing services
  • Manage appointment bookings and prescription printouts
  • Provide exceptional customer service

Requirements:

  • Customer-facing experience, preferably in a retail environment
  • Ability to work in a fast-paced environment
  • Proficiency in MS Office Suite
  • Professional and approachable manner

About FYidoctors:

We put our patients' well-being first and strive to maintain a positive and supportive work environment. Our doctor-led approach has helped us grow rapidly, and we are committed to advancing eye health and enhancing the lives of our patients.



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