Client Support Representative

4 weeks ago


London, Ontario, Canada Randstad Canada Full time

We are seeking a highly skilled Client Support Representative to join our team in London. This is a fantastic opportunity for someone looking to gain experience with a top 5 bank and build their career in customer support.

The successful candidate will be responsible for responding to inbound calls, emails, and escalating issues to the right teams. They will also provide timely follow-up and feedback, identify trends and opportunities for improvement, and build ongoing support proficiency for other skills and applications.

This role offers a competitive salary of $21.50 per hour, paid bi-weekly. As a Client Support Representative, you will work in a fast-paced environment, rotating shifts every two weeks, 24 hours a day, 7 days a week, 365 days a year.

To be successful in this role, you will need excellent customer service skills, above-average computing and navigational skills, and good knowledge of Microsoft O365 (Word, Excel, OneNote, and PowerPoint). A technical support background or related education is preferred, as well as the ability to type at least 30 words per minute.

If you have exceptional communication skills, a positive attitude, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. In return, you can expect a stable contract with the potential for extension and conversion to a permanent role.



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