Scheduler - Home Support Specialist

3 weeks ago

Whistler, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a Scheduler to join the Home Support team in Squamish. As a Scheduler, you will be responsible for planning and adjusting Community Care Assistant (CCA) schedules in advance, allocating work assignments to CCAs, and responding to inquiries related to the scheduling of Home Support Services.

Key Responsibilities

  • Perform a variety of scheduling and administrative support functions.
  • Plan and adjust CCA schedules in advance and allocate work assignments to CCAs in accordance with client referrals, care plans, and applicable collective agreements.
  • Respond to inquiries related to the scheduling of Home Support Services.
  • Utilize online systems and/or complete appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence, and terminations.
  • Maintain timekeeping records for staff.

Qualifications

Education & Experience

  • Grade 12.
  • Two (2) years' recent related experience coordinating, preparing, and adjusting home support schedules or an equivalent combination of education, training, and experience.
  • Experience in Customer Service and/or a high-paced call center is an asset.

Knowledge, Skills & Abilities

  • Ability to keyboard 6500 keystrokes per hour.
  • Working knowledge of applicable collective agreements.
  • Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
  • Ability to schedule Community Care Assistants for client visits.
  • Ability to take initiative, anticipate potential problems/conflicts, and take appropriate action.
  • Ability to establish/maintain satisfactory work relationships with staff.
  • Ability to maintain confidentiality.
  • Ability to communicate effectively both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
  • Demonstrated skill in respectful, diplomatic, and tactful communication.
  • Demonstrated ability to remain calm when communicating in difficult situations.

Why Join Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

Benefits

  • Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
  • Grow your career with employer-paid training and leadership development opportunities.
  • Wellness supports, including counseling, critical incident, and innovative wellness services, are available to employees and their immediate families.
  • Award-winning recognition programs to honor staff, medical staff, and volunteers.
  • Access to exclusive discount offers and deals for VCH staff.

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