Customer Service Director

6 days ago


Lévis, Canada National Bank Full time

We are seeking a seasoned professional to lead our Customer Service team as a Director.

As a Customer Service Director, you will play a pivotal role in shaping the customer experience and ensuring seamless interactions across various channels. Your expertise in personnel management, business development, and customer service will be instrumental in driving growth and satisfaction.

Key Responsibilities:

  • Strategic Planning: Develop and execute comprehensive strategies to enhance customer engagement, loyalty, and retention.
  • Talent Development: Foster a high-performing team by providing coaching, mentorship, and training opportunities to ensure employees reach their full potential.
  • Operational Excellence: Oversee day-to-day operations to ensure efficient service delivery, quality control, and continuous improvement.

In this dynamic role, you will work closely with cross-functional teams to drive business outcomes and make data-driven decisions. If you possess exceptional leadership skills, a passion for innovation, and a commitment to excellence, we encourage you to apply.

About the Role:

This position is based in Lévis and offers a competitive salary of approximately $65,000 - $80,000 per year, depending on experience.

A relevant degree and 4-6 years of experience, or an equivalent combination of education and experience, are required for this role. Mutual Fund Representative licensure is an asset, as is experience in business development, personnel management, and customer service. Knowledge of financial products and services is also essential.

Beyond the responsibilities outlined above, you will have access to a wide range of benefits, including flexible group insurance, a generous pension plan, Employee Share Ownership Plan, Employee and Family Assistance Program, preferential banking services, telemedicine, and virtual sleep clinic.

The National Bank is committed to creating a barrier-free workplace that is accessible to all employees. If you require accommodation during the recruitment process, please do not hesitate to let us know.



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