Hearing Care Professional
2 months ago
We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Amplifon. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and supporting our customers in their hearing care journey.
Key Responsibilities- Customer Journey Management: Guide customers through their hearing care journey, providing personalized support and setting expectations for their clinic visit.
- Scheduling and Confirmation: Manage the scheduling and confirmation of appointments for new and existing customers.
- Pre-Appointment Preparation: Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
- Appointment Conversion: Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Customer Database Management: Maintain accurate customer database by ensuring that customer records are updated regularly.
- Financial Management: Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
- Customer Education: Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
- Clinic Operations: Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
- Team Collaboration: Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
- Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
- Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
- Growth Opportunities: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
- Impact: We help our customers rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.
- Education and Experience: High school diploma or equivalent; Diploma in business or medical administration is preferred; + years of administrative experience, preferably in a medical setting; + years of customer service experience.
- Required Skills: Able to build and maintain professional rapport with customers and colleagues; Able to work independently, autonomously, and as a collaborative leader of a team; Adherence to professional, ethical, and regulatory standards; Able to prioritize work efficiently in a fast-paced work environment; Proficient with MS Windows and Office; Knowledge of insurance and agency coverage for hearing care services is preferred.
Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve. We do not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to or call our Call Center at --- and our we will direct your call to the appropriate HR teammate.
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