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As a Security Officer at Pomeroy Kananaskis Mountain Lodge, you will be responsible for ensuring the safety and security of our guests, team members, and assets. Your role will involve providing exceptional guest service, maintaining a presence on the gaming floor, and responding to guest inquiries.
Duties and Responsibilities:
- Provide exceptional guest service following Chances Casino Fort St John, BCLC, and GPEB policies and procedures
- Maintain a presence on the gaming floor and be able to respond to guest inquiries
- Write reports, maintain daily reporting requirements, and conduct investigations
- Provide First Aid and medical attention as required
- Provide physical security, crowd control and control of incidents in and around the business
- Assess situations, sensitive in dealing with people and be proactive in providing solutions
Requirements:
- Previous experience in a security role is an asset
- Written and verbal communication and analytical skills
- Sensitive and able to provide solutions when dealing with people who require assistance or direction
Education and Training:
- Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
- The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
- First Aid Level 1. Level two is an asset but not required
- 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
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