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Manufacturing Optimization Specialist
1 week ago
About Basetwo
We are a fast-growing startup dedicated to making manufacturing faster, smarter, and more resilient.
Our platform provides process engineers with the ability to build digital twins and receive real-time recommendations on the next best action they can take in their plants to improve efficiency as well as reduce costs and cycle time.
The RoleThe Product Engineer is a multifaceted, client-facing technical role that covers several core competencies. Internally, you will function as the engineering subject matter expert and experienced voice of our customers, via demonstrated project experience across Basetwo's key focus areas of pharmaceutical and chemical manufacturing.
Externally, you will help onboard enterprise partners by working with their process engineers and other stakeholders to maximize value derived from the Basetwo platform for process optimization initiatives, either through troubleshooting current workflows or architecting new workflows that could bring value to the customer.
In collaboration with Sales, Product and Engineering, you will also have the unique opportunity to identify new product use cases, while building and shaping the direction of the Basetwo platform.
Key Responsibilities- Leading Customer Success Initiatives: Identify and build relationships with customer champions and end-users to understand business objectives and process pain points, develop customer relationships to implement high-impact use cases that expand Basetwo usage, ensure successful completion of Basetwo use cases that maximize customer ROI, train internal team on engineering & analytics methodologies to facilitate implementation of Basetwo solutions, identify gaps in Basetwo's capabilities required to meet customer needs and give relevant technical product feedback to the product organization, travel occasionally to customer sites for workshops, implementation support, and building relationships.
- Technical Problem Solving & Communication: Analyze existing process operations based on available data and process flow diagrams in order to identify process improvement opportunities, support the development of presentations, reports and visualizations that can be used to assist in the decision making process by the customer around process optimization, identify custom data integrations that may be required to facilitate process improvement initiatives, work alongside multi-disciplinary teams of Account Executives, Process Modellers and Software Engineers.
- Using Technology to Improve Internal Processes: Maintain and use commercially available web apps/tools to monitor and manage customer feedback, requests and/or pain points, define data-driven processes and infrastructure for customer success management to drive account growth.
