Front Desk Associate
3 weeks ago
Job Summary: We are seeking a skilled and friendly Front Desk Agent to join our team at Days Inn Wainwright. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking care to meet the needs of all guests.
- Take, cancel and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
- Follow emergency and safety procedures, prioritizing the well-being of our guests and staff.
- Clerical duties, including faxing, filing, and photocopying, as needed.
- Answer telephone and relay telephone calls and messages in a timely and professional manner.
- Assist clients/guests with special needs, providing personalized support and care.
- Contact customers to deliver requested wake-up calls, ensuring a smooth and enjoyable stay.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements:
- 1 to less than 7 months of experience in a related field.
- Ability to work 35 to 40 hours per week, with flexibility to adapt to changing demands.
- Proficiency in English, with excellent communication and interpersonal skills.
- Health care plan and permanent employment, with opportunities for growth and development.
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