Drilling Operations Support Manager
1 week ago
What We Offer:
As a Technical Field Service Specialist at Stockholm Precision Tools AB (SPT), you will have the opportunity to work with a global leader in directional survey technology. Our company offers a competitive salary and performance-based incentives, as well as career growth opportunities within a fast-paced and innovative work environment.
We are committed to providing comprehensive training on SPT tools and services, as well as exciting travel opportunities to mine sites and customer locations. Our team values collaboration, innovation, and professionalism, and we strive to create a positive and supportive work environment.
Key Responsibilities:
- Field Service & Technical Support
- On-Site Commissioning & Training: Conduct commissioning, pre-check, and post-check procedures to ensure SPT equipment operates correctly.
- Customer Success & Satisfaction: Ensure clients maximize the effectiveness of SPT's solutions, resolving any technical challenges to keep their projects running smoothly.
- On-Site & Remote Technical Support: Provide real-time troubleshooting, diagnostics, and maintenance support to customers, both on-site and remotely.
- Technical Prescriptions & Recommendations: Advise customers on the best use of SPT equipment to optimize drilling performance and data accuracy.
- Technical Documentation: Maintain detailed records of service activities, customer interactions, and equipment performance.
Sales & Business Development Support
- On-Site & Remote Technical Sales: Identify potential sales opportunities while providing technical support in the field.
- Customer Relationship Management: Work closely with clients to understand their needs and ensure a high level of satisfaction and trust in SPT products.
- Product Demonstrations & Presentations: Conduct live demonstrations, presentations, and training sessions on the functionality and benefits of SPT tools.
- Collaboration with Sales Team: Work alongside the sales team to support the technical aspects of customer engagements and proposals.
Requirements:
- Education & Technical Background:
- Degree in Geology, Mechanical Engineering, Electronic Engineering, Physics, or other technical disciplines related to the mining or drilling industry.
- Experience:
- Minimum of 3 years of experience in technical field service, commissioning, training, or technical support within the mining, geotechnical, or drilling sectors.
- Previous experience in technical sales or customer-facing engineering roles is a strong advantage.
- Language Requirements:
- Fluent English (native or professional level).
- French proficiency is highly valued.
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