Customer Service Agent

2 months ago


Black Tickle, Canada PAL Aerospace Full time

Customer Service Representative Job Description

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Air Borealis. As a key member of our customer service team, you will be responsible for providing exceptional service to our passengers and charter clients.

Key Responsibilities:

  • Coordinate passenger and freight operations with charter clients and the Air Borealis Charter Department and Flight Operations Team.
  • Assist with creating and modifying passenger reservations as needed.
  • Answer customer inquiries and provide responses via phone and email.
  • Check in passengers and accept customer freight.
  • Distribute freight to customers and complete flight manifests.
  • Assist with off and on-loading of freight and baggage.
  • Greet flights and send weather reports as required.
  • Maintain communication with passengers in compliance with CTA rules.
  • Complete and submit daily sales reports as necessary.

Qualifications:

  • Exceptional customer service skills.
  • Ability to multitask and make quick decisions in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Basic knowledge of computer and office skills.
  • Ability to work independently and in a team environment.
  • Ability to lift up to 50lbs.

We Offer:

  • Personal travel privileges with PAL and interline agreements with multiple airlines.
  • Defined Contribution Pension Plan.
  • Employee Stock Purchase Plan.
  • Employee Tuition Assistance Program.
  • Employee and Family Assistance Programs.

How to Apply:

Applications will be accepted on an ongoing basis. We are committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion. Candidates of all backgrounds are encouraged to apply.



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