Customer Service Ambassador
4 weeks ago
Air Borealis is a unique airline that has earned the respect and trust of the Innu and Inuit communities in Labrador. Our commitment to corporate responsibility and sustainable air transportation is unwavering.
Job SummaryWe are seeking a Customer Service Representative to join our team of dedicated professionals in Labrador. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences.
Key Responsibilities- Coordinate passenger and freight movements with charter clients and our Flight Operations Team.
- Assist with creating and modifying passenger reservations as needed.
- Provide exceptional customer service through phone and email inquiries.
- Check in passengers and accept customer freight.
- Distribute freight to customers and complete flight manifests.
- Assist with off and on-loading of freight and baggage.
- Greet flights and send weather reports as required.
- Maintain communication with passengers in compliance with CTA rules.
- Complete and submit daily sales reports as necessary.
- Exceptional customer service skills.
- Ability to multitask and make quick decisions in a fast-paced environment.
- Strong written and verbal communication skills.
- Basic knowledge of computer and office skills.
- Ability to work independently and in a team environment.
- Ability to lift up to 50lbs.
- Personal travel privileges with PAL and interline agreements with multiple airlines.
- Defined Contribution Pension Plan.
- Employee Stock Purchase Plan.
- Employee Tuition Assistance Program.
- Employee and Family Assistance Programs.
Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion. We welcome candidates from all backgrounds to apply.
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Black Tickle, Canada PAL Aerospace Full timeAbout Air BorealisAir Borealis is an airline that has earned the respect and admiration of the community, environment, and people of the North. Our commitment to sustainable air transportation and exceptional customer service sets us apart.We are seeking a Customer Service Representative to join our team in Labrador. This role will provide opportunities for...
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