Operations Support Representative: Route Management Specialist

1 week ago


Toronto, Ontario, Canada Purolator Inc Full time

It's not a package. It's a promise.

Purolator Inc has been a leading integrated freight, package, and logistics provider for over 60 years. We've been helping promises get where they need to be, thanks to our dedicated team members. The journey starts with you. Our dispatch team plays a critical role in ensuring our drivers and customers have a seamless experience. We're looking for a skilled Operations Support Representative to join our team and help us deliver on our promises.

Job Summary

The Operations Support Representative will be responsible for maintaining collaborative partnerships with internal and external stakeholders to streamline operational route management. This role will work closely with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow and provide a positive customer experience.

Key Responsibilities

  1. Work closely with drivers and managers to ensure all service commitments are allocated to the appropriate routes and, when required, liaise with both parties to meet daily performance objectives.
  2. Authorize drivers' requests to leave territory and solve problems for drivers on route, including contacting customers and terminal managers to facilitate a positive customer experience.
  3. Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center, and sales for delivery and pickup identified by customers.
  4. Monitor systems to ensure drivers are connected to the network and not showing in alerts.
  5. Collaborate with management to re-allocate service commitments such as pickups and load balance drivers' routes when required.
  6. Maintain cross-functional communication within the dispatch department and ensure database accuracy.

Requirements

  • 1 year of experience in a dispatch role, logistics, and/or supply chain operations.
  • 1 year of experience using SalesForce and CCD system.

Working Conditions

This role is based in an office environment with a call center setting. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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