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IT Operations Manager

2 months ago

Edmonton, Alberta, Canada Government of Alberta Full time
Role Summary

We are seeking a highly skilled IT Operations Lead to join our team at Elections Alberta. As a key member of our IT team, you will be responsible for managing our IT infrastructure, networking, hardware, licensing, and more.

Key Responsibilities
  • Manage and maintain Elections Alberta's IT infrastructure, including hardware, software, and networking systems.
  • Develop and implement policies and procedures for data security, cyber security, and hardware management.
  • Provide technical support and training to users and staff during electoral events.
  • Collaborate with our Managed IT Services vendor to ensure seamless IT operations.
  • Develop and lead training programs for technical setups and troubleshooting.
Requirements
  • Minimum of five years of experience in IT/Informatics industry.
  • Leadership, supervisory, and project coordination skills.
  • Expert knowledge of Microsoft 365 tenant management.
  • Experience with Telus VOIP solutions and Cisco Meraki networks.
  • Strong technical material development and instructional skills.
  • Experience with ticketing/help desk systems and cyber security policies.
What We Offer

We offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a chance to make a meaningful contribution to the Government of Alberta.