York Region On-Demand Trip Coordinator

3 days ago


Richmond Hill, Ontario, Canada The Regional Municipality of York Full time

The Regional Municipality of York is seeking an experienced Trip Reservationist to join our team. This role involves providing exceptional customer service by booking, cancelling, and confirming trip requests for on-demand customers.

Key Responsibilities

  • Receive and enter trip request information into the system
  • Contact customers regarding potential booking discrepancies or schedule changes
  • Notify dispatch of same-day booking requests, changes, or late vehicles
  • Answer inquiries from customers and the public regarding operating policies, changes, holiday service schedules, stop locations, etc.
  • Inform management of problems related to bookings or system issues
  • Complete trip requests booking for cross-boundary riders and connecting municipal specialized transit services
  • Document customer information in the Customer Relationship Management system
  • Manage information in accordance with legislation and corporate standards
  • Perform other duties as assigned

Requirements

  • Secondary School Diploma or approved equivalent combination of education and experience
  • Demonstrated experience working with persons of disabilities
  • Knowledge of specialized transit scheduling software
  • Ability to work independently on rotating shifts, including weekends
  • Ability to travel to offsite locations, as required

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience. We offer a competitive compensation package that includes benefits and opportunities for career growth.


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