Front Desk Associate
4 weeks ago
Job Title: Front Desk Clerk
Job Summary: We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Holiday Inn Express & Suites. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.
Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in the hospitality industry
Work Environment: Our hotel is a fast-paced environment where you will be working in a team to provide exceptional customer service to our guests. You will be required to stand for extended periods and work in a variety of weather conditions.
What We Offer: We offer a competitive salary and benefits package, as well as opportunities for career advancement.
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