Senior Urban Planner and Project Manager

2 months ago

Toronto, Ontario, Canada City of Toronto Full time
Job Description

Job Title: Director of Urban Planning and Development

Job Summary:

The City of Toronto is seeking a highly experienced and skilled Director of Urban Planning and Development to lead the development review process and drive business transformation. This is a key leadership role that requires a strong understanding of urban planning, public administration, and business transformation.

Key Responsibilities:

  • Lead the development review process and drive business transformation through the implementation of coordinated changes in operating models, processes, practices, reporting, and technology.
  • Contribute to the continuous improvement of development review and divisional performance through analysis and the development and implementation of sound management practices and procedures.
  • Provide program management staff with direction and guidance, processes, and tools to increase efficiencies and improve effectiveness.
  • Provide strategic advice to the Executive Director, Development Review Division, and represent the Executive Director at a number of meetings with both internal and external participants.
  • Establish relationships and partnerships with internal and external clients, members of Council, unions, members of the public, industry representatives, etc., to address and resolve conflicting demands and issues.
  • Direct, through subordinate management staff, all activities of the section, delegating management responsibility.
  • Lead and motivate a diverse workforce, ensure effective teamwork, provide resolution to controversial labour relations issues, ensure high standards of work quality and organizational performance, and encourage innovation in others.
  • Develop, recommend, and administer the annual budget for the section, and ensure that the section's expenditures are controlled and maintained within approved budget limitations.
  • Lead the implementation of the recommendations that were developed through the City's interdivisional end-to-end review of the development review process work.
  • Oversee the identification, assessment, and implementation of innovative opportunities for business process re-engineering and technology modernization.
  • Negotiate the acquisition of products and services from external suppliers, ensuring compliance with Corporate standards, and monitor contract performance.
  • Oversee the execution of supporting change management and communication plans to deliver lasting and sustainable change.
  • Direct, train, mentor, and coach a team of multi-disciplinary professionals to support the implementation of high-quality, effective, and efficient business transformation within the City.
  • Work to be a champion of change, working to bring about a more customer-focused and oriented approach to the development review process.
  • Provide ongoing leadership by using effective management techniques, implementing change management processes, and developing staff to be able to respond to a changing work environment.
  • Provide leadership, consultation, and recommendations to advance business transformation and modernization initiatives.
  • Build strong relationships with internal and external participants to foster effective partnerships and improve the development review process.
  • Manage the development and implementation of an overall business transformation methodology and tools to be leveraged by relevant staff.
  • Develop policies and procedures for portfolio management to enable a transparent overview of transformation and continuous improvement projects across the City.
  • Develop, implement, and lead senior-level governance structure/working group to support the City's development review process.
  • Establish system-level reporting standards and tracking tools, including project intake, resource utilization, capacity forecasting, project status, and milestones.
  • Develop, design, and implement functional policies and programs that make system-level changes in overall business performance based on long-term needs.
  • Lead quality assurance function, working closely with all areas of the Division, to ensure standardization, compliance, value for money, and effective service delivery.
  • Act as a champion of diversity and inclusion and promote diverse and diverging viewpoints in a safe space.

Key Qualifications:

  • Post-secondary education in urban planning, public administration, or a comparable field or equivalent combination of education and experience.
  • Extensive experience leading large-scale transformational change initiatives and delivery of programs that create service improvement and efficiencies.
  • Extensive leadership and project management experience of complex urban planning initiatives in a municipal/city environment.
  • Considerable senior-level experience setting strategic program direction combined with considerable experience planning, developing, implementing, managing, and monitoring broad-scale, long-term objectives and strategies.
  • A collaborative leader, experienced with implementing change, encouraging participation of employees, and a commitment to organizational values and objectives.
  • An effective decision maker, with a track record demonstrating innovation, problem-solving, conflict resolution, a commitment to continuous learning, adaptability, and improvement.
  • Advanced verbal and written communication skills with the ability to communicate effectively and build relationships at all levels of the organization.
  • Highly developed sense of discretion, judgment, and political acumen to deal with sensitive matters.
  • Sound knowledge of government legislation and policy in the areas of labour, occupational health and safety, and human rights.
  • Membership with the Ontario Professional Planners Institute or the Canadian Institute of Planners is an asset.

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