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Service Delivery Specialist

1 week ago

Edmonton, Alberta, Canada Wajax Limited Full time

**Job Summary**

We are seeking a highly skilled Service Delivery Specialist to join our team at Wajax Limited. This role involves developing and maintaining service administration processes, responding to customer inquiries, and collaborating with the technical team.

**Key Responsibilities:**

  • Develop and implement effective service administration processes
  • Respond to customer inquiries in a timely and courteous manner
  • Collaborate with the technical team to ensure seamless work order and scheduling processes
  • Maintain accurate records and reports
  • Perform other administrative tasks as required

**Requirements**

To be successful in this role, you will have:

  • 2 years of related experience in service, parts, supply chain or product support operations
  • Basic knowledge of heavy equipment and/or truck & coach industry sectors (an asset)
  • Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint

**What We Offer**

We provide a comprehensive total compensation package, including competitive pay, benefits, learning and development opportunities, and unique perks such as:

  • Competitive health and dental benefits with no waiting period for eligibility
  • Health spending account
  • E-learning and product training through industry-leading manufacturers
  • Exclusive discounts with various manufacturers and service providers
  • Recognition program with points redeemable for merchandise or gift certificates
  • Company matched pension plan
  • Award-winning Health and Wellness Program

**Our Team**

We are committed to building a diverse and inclusive team that reflects the communities we serve. If you are passionate about delivering exceptional customer service and making a difference in Canadian industry, we encourage you to apply for this exciting opportunity.