Senior Maintenance Manager

2 weeks ago

London, Ontario, Canada paretofm Full time

Job Title: Technical Account Manager

Job Summary:

Pareto FM is seeking a Technical Account Manager to manage multiple accounts, ensuring all contractual obligations are met. This role involves managing and delivering small projects, building and maintaining strong relationships with customers, and working alongside client teams to be the go-to person for any FM needs.

Key Responsibilities:

  • Ensure all PPM tasks are completed on time in line with specifications and any remedials accurately reported.
  • Ensure all reactive tasks are completed within KPI time frames and to a high standard of repair.
  • Ensure all statutory related paperwork is completed accurately and is filed appropriately.
  • Develop and project manage minor works.
  • Provide timely, consistent, and exemplary communication.
  • Ensure the adoption of Pareto policies and procedures throughout the area of responsibility.
  • Deliver all necessary toolbox talk training as well as identifying other training requirements within direct reports.
  • Ensure the adoption of safe working practices during maintenance and repair activities.
  • Manage the safe systems of work for the area of responsibility.
  • Interface with client teams in the course of reactive and PPM maintenance works.
  • Undertake subcontractor management in line with the above.
  • Line manage maintenance engineers in the area of responsibility.
  • Ensure resources are efficiently and effectively organized.
  • Ensure satisfactory time keeping and conduct of workforce.
  • Prepare monthly and quarterly reports.
  • Liaise with all stakeholders to ensure that the service meets and exceeds service level agreements. Continually review service provision to identify areas of improvement.
  • Carry out such other duties as may be reasonably required from time to time.
  • Operate as part of the wider Pareto Management Team in supporting business and organizational development.

Qualifications:

Essential:

  • Recognized relevant mechanical/electrical engineering qualifications.
  • Computer literacy (Microsoft Word, Excel, Outlook, and Project).
  • Driving license.
  • IOSH Managing Safely or NEBOSH.

Experience and Knowledge:

Essential:

  • Relevant experience in a similar position.
  • Managed a team of engineers.
  • Proven ability to work in a team environment.
  • Good interpersonal skills both internally and with customers.
  • Proven ability to work to targets and deadlines.
  • Proven ability to work unsupervised and under pressure.
  • Proven ability to work in a team environment.
  • Good interpersonal skills both internally and with customers.
  • Worked with a CAFM management system.

Skills:

  • Customer-focused with a proactive love what we do attitude.
  • Thorough and methodical with appropriate attention to detail.
  • Able to understand, interpret, and communicate data effectively.
  • Ability to remain calm under pressure.
  • Ability to work independently and as part of a team.
  • Flexible, adaptable, and with the ability to act in a professional manner.

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