Digital Account Manager

4 days ago


Calgary, Alberta, Canada Tbwa ChiatDay Inc Full time

Job Description:

We are seeking a highly skilled Digital Account Manager to join our team at Tbwa Chiat/Day Inc. As an Account Manager, you will be responsible for growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner.

You will take the lead on projects within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Your clients—from mid- to senior-level professionals—will see you as a trusted advisor, delivering outstanding digital experiences.

  • Provide strategic guidance to manage project relationships and ensure client success and satisfaction
  • Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
  • Lead projects to completion, adhering to best practices and cross-functional solutions
  • Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
  • Share insights on clients' strategic business initiatives with internal teams
  • Demonstrate industry expertise in structure, trends, initiatives, and best practices
  • Supervise the development of detailed proposals and statements of work with team support
  • Drive growth in client relationships by focusing on revenue generation and account profitability
  • Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
  • Collaborate closely with other agency partners within Integrated Agency Team model

Requirements:

To be successful in this role, you will need:

  • 2–3 years of integrated digital account management experience, preferably in the digital and performance marketing space
  • A strong ability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
  • Familiarity with social media and a passion for digital trends and innovations
  • Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
  • Proven experience working with complex clients, delivering annual services revenues exceeding $7MM
  • Exceptional communication and leadership skills, including outstanding presentation abilities
  • Drive as a self-starter and proactiveness comes naturally
  • Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building
  • Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes
  • A proactive approach to learning and excitement about data analytics


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