Client Advocacy and Support Representative

7 days ago


St John's, Newfoundland and Labrador, Canada Wedgwood Insurance Limited Full time

Job Overview:

We are seeking a Client Advocacy and Support Representative to join our team at Wedgwood Insurance Limited. As a representative, you will play a key role in advocating for our clients' interests and providing them with expert guidance and support throughout the claims process.

About the Role:

The successful candidate will be responsible for educating and advising our clients on various aspects of the claims process, from initial reporting to resolution. They will also be expected to maintain accurate and up-to-date records of client interactions and claim progress.

Key Responsibilities:

  • Educate and advise clients on various aspects of the claims process
  • Maintain accurate and up-to-date records of client interactions and claim progress
  • Act as a client advocate, providing guidance and support throughout the claims process
  • Communicate effectively with clients, providing timely and regular updates on the status of their claims
  • Investigate claims, gathering relevant information and evidence to support client cases

Requirements:

  • Minimum 2 years' experience in the insurance industry
  • NL insurance license minimum
  • CAIB designation – either completed or working towards completion
  • Experience in an insurance brokerage is preferred
  • Familiarity with Applied Systems, specifically Epic, and Microsoft Office products

Benefits:

  • Tireless follow-up with clients to ensure expectations are exceeded
  • Unrivalled customer service experience
  • Escalation of claims when required
  • Assistance in providing support to clients, completing claims paperwork when necessary

Working Hours: 8:30-4:30. We offer a flexible work environment with the ability to work remotely after training is completed.



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