Recreation Supervisor

1 month ago

Toronto, Ontario, Canada Chelsea Hotel, Toronto Full time
Job Summary

To be eligible to apply for this position, you must live in the Greater Toronto Area and be legally entitled to work in Canada. We are not accepting international applicants at this time.

Key Responsibilities
  • Supervise the day-to-day operations of the Family Fun Zone in collaboration with the Recreation Manager.
  • Assist the Recreation Manager in maintaining all areas of the Recreation department.
  • Ensure that guest service is a priority and the entire department is prepared to offer exceptional service to our guests.
  • Create and follow up on all Recreation Event & Calendar planning and implementation.
  • Provide lateral service throughout all Recreation Areas.
  • Promote and participate in Comment Card Programs to ensure the success of the department.
  • Develop and encourage the maintenance of a safe, clean, and enjoyable environment for our guests and colleagues.
  • Ensure all equipment and facilities are in excellent operating condition by completing daily inspections.
  • Ensure all areas of the Family Fun Zone & Deck 27 are operating within provincial guidelines (Health Department and TSSA).
  • Update services offered through the Recreation Department to ensure they best serve our Guests.
  • Conduct in-stock inventories on a weekly basis and proactively order supplies & products.
  • Ensure each area is staffed according to operational needs, coordinating break times and coverage, and work together with the Recreation Manager to create a weekly work schedule for all Recreation Colleagues.
Leadership and Team Management
  • Lead and direct the Family Fun Zone team, and in the absence of the Recreation Manager, lead and supervise the entire Recreation team.
  • Be proactive and take ownership when dealing with internal conflicts and resolve situations, informing the Recreation Manager of all issues and situations.
  • Monitor colleague performance and provide recognition or corrective action, as required.
  • Prepare and present annual performance reviews to Recreation colleagues in consultation with the Recreation Manager.
  • Hold weekly meetings with the Recreation Manager to discuss operations, concerns, problems, ideas, etc.
  • Conduct shift briefings with staff on a daily basis.
  • Delegate daily tasks to Recreation colleagues and ensure proper follow-up.
  • Ensure all colleagues and departments in the hotel are fully aware of special Recreation and in-house events/functions.
  • Develop functional relationships with Laundry, Maintenance, Housekeeping, Human Resources, Purchasing, and Marketing Departments.
  • Report and follow up on all maintenance issues with the Engineering Dept daily.
  • Perform on-the-job individual and team training as needed to ensure all colleagues have adequate product, service, and cleaning knowledge, notifying the Manager/Director to rectify any lack in knowledge immediately.
Special Events and Brand Standards
  • Coordinate special events within the scope of Recreation and assist in Hotel special events.
  • Drive the Recreation Brand Standards and appropriate engagement and communication with guests and colleagues.
  • Ensure all relevant information is provided to colleagues.
  • Record daily operations (Cleaning, Usage, materials, incidents, wow stories) in a logbook every day.
  • Ensure all communication with guests and colleagues is complete, accurate, engaging, and positive.
  • Maintain confidentiality of all guest information.
  • Work together with the Recreation Manager to schedule all monthly Dept. Meetings.
  • Participate in Recreation-related Team projects.
  • Comply with Hotel Policies and Procedures.
  • Comply with Health & Safety Regulations.
  • Perform any other reasonable duties or tasks requested by management.
Requirements
  • Previous experience in hotels, child care, and/or pool facilities.
  • Previous management or supervisory experience is an asset.
  • High School graduate.
  • Post-secondary education in a related field.
  • Valid CPR/1st Aid Mandatory.
  • NLS certification is a definite asset.
  • Ability to communicate effectively with varied individuals.
  • Ability to effectively interact and communicate with children.
  • Proficient in English.
  • Second language is an asset.
  • Able to stand, walk, bend.
  • Able to lift up to 25 lbs.
  • Able to sit on the floor, kneel, and all other activities associated with the care and entertainment of children.
  • Flexibility in regards to shifts/schedules.
  • Must successfully complete a background check.

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