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Customer Service Representative

2 months ago

Vancouver, British Columbia, Canada SiteMax Systems Inc. Full time
Job Title: Customer Specialist Representative

SiteMax Systems Inc. is seeking a highly motivated and passionate individual to join our team as a Customer Specialist Representative. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide technical support to customers through various channels, including email, chat, and phone.
  • Assist customers in troubleshooting and resolving issues with our construction management platform.
  • Help customers improve their processes and workflows by identifying opportunities for using SiteMax's features more effectively.
  • Participate in new feature testing and delivery to ensure seamless integration and customer satisfaction.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
Requirements:
  • At least 1-3 years of experience in a customer-facing role, preferably in a SaaS company.
  • Experience supporting customers through support software, such as Intercom.
  • Strong technical skills and ability to learn quickly.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • 100% remote work environment with bi-yearly gatherings in Vancouver.
  • Medical and dental benefits.
  • Mac provided, with up to $500 credit to set up or improve your home office.
  • Opportunity to work with a cutting-edge construction management platform and contribute to its growth and development.
How to Apply:

Selected individuals will be sent a test to complete on their own time. We look forward to hearing from you