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Senior Learning and Knowledge Manager
2 months ago
The Senior Learning and Knowledge Manager will oversee the development and application of Cuso International's collaborative learning and knowledge (CLiK) system, drawing on an organizational needs assessment conducted in 2023. The CLiK framework is intended to strengthen Cuso International's capacity to achieve its strategic goals and priorities through ongoing learning and knowledge collaboration across the organization and amongst those it works with, particularly local partners. This system is also intended to support an organizational shift from centralized to localized, decolonial ways of working.
Key Responsibilities- Oversee the implementation and adaptation of the CLiK, including crafting related policies and tools.
- Incorporate evidence-based practices and evaluation framework concepts into program design.
- Spearhead the creation of a global indicator monitoring database and qualitative component.
- Provide technical guidance, support, and advice to the Leadership Team and Program teams regarding monitoring, evaluation, and collaborative learning.
- Line manage the MEAL Specialist and other members of the Collaboration, Learning, and Adaptation team as may be defined.
- Assist in all MEAL-related aspects of project designs, including budgeting considerations.
- Collaborate with MEL champs to collect, analyze, and interpret initiative data to access outcomes, impact, and effectiveness and to inform project proposals.
- Provide technical assistance and capacity-building support to program staff and partners in data collection, monitoring, and evaluation practices.
- In close collaboration with Corporate Services team: Steward the strengthening of internal systems for storage, management, and dissemination of knowledge. Develop a repository for management toolkits and organization's intranet for effective collaboration across countries of operation.
- Champion the use of best practices and ensure a standardized use of the SharePoint Site for Programs.
- Establish and socialize knowledge-sharing systems to increase organizational efficiency.
- Support the learning component in both programmatic and organizational areas across Cuso International.
- Champion a culture of practice where all individuals reflect on how the deliverables of their roles could meet organizational learning needs and what training programs could be designed to share learning.
- Establish methods to retain and make accessible the intellectual knowledge of volunteers and partners to enhance the quality of placement outcomes and allow for broader impact.
- Commission the formal evaluations and reviews of programs, projects, and initiatives as needed and directed, including review, oversight, and quality assurance of consultancies.
- Develop and implement evaluation plans for the organization, including data collection methods, tools, and analysis procedures.
- Conduct meta-evaluations as needed.
- Prepare and present regular reports and presentations on program performance and evaluation findings to appropriate stakeholders.
- Champion a culture of ongoing learning and adaptive program management.
- Identify and address program challenges and propose necessary modifications for improvement.
- Advanced Degree or 8-10 years of related, progressive experience in international development or a related/relevant field.
- Adaptive Project Management Experience: Solid project management skills, including the ability to create and adapt workplans and effectively manage timelines and resources.
- Demonstrated experience in developing, implementing, and refining knowledge management systems, particularly in international programming contexts.
- Proven ability to design and conduct project and program evaluations, demonstrated proficiency in quantitative and qualitative methodologies, ability to contract and manage external evaluators. Strong preference to those with formal evaluation training.
- Proven ability to lead projects and work collaboratively with various internal stakeholders, including the ability to form and manage cross-functional teams.
- Familiarity with organizational learning theories and practices, and experience in applying these in a practical context.
- High level of cultural sensitivity and adaptability, with experience working in diverse and multicultural environments.
- Excellent analytical, critical thinking, and problem-solving skills.
- Must be highly organized, with a strong work ethic and attentive to detail.
- Excellent verbal and written communication skills.
- Strong analytical thinking and problem-solving skills, with the ability to refine complex systems based on stakeholder feedback.
- Working level proficiency in English and at least one of either French or Spanish.
