Field Operations Associate

1 month ago


Timmins, Ontario, Canada Grainger Full time

About the Role:

We are seeking a highly motivated and customer-focused Field Operations Associate to join our team at Grainger Canada. As a key member of our branch operations team, you will be responsible for delivering exceptional customer service and sales support to our valued customers.

Key Responsibilities:

  • Ownership of the customer experience, including product selection, order entry, and accurate picking and loading of customer vehicles.
  • Consistently perform actions with a sales focus to capitalize on sales opportunities and encourage customer loyalty.
  • Promote Company products and services to customers and provide substitutions where required.
  • Maintain a well-rounded knowledge of products and tools sold, including completion of required certification.
  • Process customer transactions and provide updates on delivery, lead times, and quotes.
  • Manage and complete tasks related to filling vending machines and Vendor Managed Inventory (VMI).
  • Collaborate with customers on program and product updates for vending and VMI programs.

Requirements:

  • High school diploma
  • 1-3 years' experience in retail/selling or customer service environment
  • Ability to safely learn and operate powered industrial equipment
  • Successful completion of initial and ongoing training as required
  • Self-motivated with high energy and dedication to customer service and sales growth
  • Ability to effectively collaborate with internal and external customers and cross-functional partners
  • Demonstrated ability to apply strong judgment and independent problem-solving skills

Benefits:

  • Medical, dental, vision, and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year
  • Life insurance coverage, including spousal and dependent life insurance
  • Employee Family Assistance Program
  • Registered Retirement Savings Plan and Defined Contribution Pension Plan
  • Employee discounts and team member perks

Equal Opportunity Employer:

Grainger is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels comfortable being themselves and can learn and grow to realize their full potential.



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