Field Operations Associate
1 month ago
About the Role:
We are seeking a highly motivated and customer-focused Field Operations Associate to join our team at Grainger Canada. As a key member of our branch operations team, you will be responsible for delivering exceptional customer service and sales support to our valued customers.
Key Responsibilities:
- Ownership of the customer experience, including product selection, order entry, and accurate picking and loading of customer vehicles.
- Consistently perform actions with a sales focus to capitalize on sales opportunities and encourage customer loyalty.
- Promote Company products and services to customers and provide substitutions where required.
- Maintain a well-rounded knowledge of products and tools sold, including completion of required certification.
- Process customer transactions and provide updates on delivery, lead times, and quotes.
- Manage and complete tasks related to filling vending machines and Vendor Managed Inventory (VMI).
- Collaborate with customers on program and product updates for vending and VMI programs.
Requirements:
- High school diploma
- 1-3 years' experience in retail/selling or customer service environment
- Ability to safely learn and operate powered industrial equipment
- Successful completion of initial and ongoing training as required
- Self-motivated with high energy and dedication to customer service and sales growth
- Ability to effectively collaborate with internal and external customers and cross-functional partners
- Demonstrated ability to apply strong judgment and independent problem-solving skills
Benefits:
- Medical, dental, vision, and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan and Defined Contribution Pension Plan
- Employee discounts and team member perks
Equal Opportunity Employer:
Grainger is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels comfortable being themselves and can learn and grow to realize their full potential.
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