Accounting Support Professional

4 weeks ago


Montreal, Quebec, Canada Mnp Llp Full time

Accounting Support Professional

MNP LLP is seeking an experienced Accounting Support Professional to join our team. As a trusted advisor, you will provide technical support to internal users on various accounting applications, including working papers, bookkeeping, tax preparation, and custom templates for financial statements.

Key Responsibilities

  1. Provide assistance to internal users on various accounting applications.
  2. Assess requests and determine root cause of issues.
  3. Develop an understanding of all components of MNP's CaseWare templates.
  4. Identify and troubleshoot application problems leveraging your accounting and technology knowledge.
  5. Escalate inquiries in a timely manner to the development team for fixes or to internal subject matter experts for issues requiring clarification.
  6. Document resolutions and workarounds in the knowledge base.
  7. Build trust with internal users by regularly demonstrating a high level of expertise and professionalism.

Requirements

  1. Post-secondary education in accounting or at least 2 years of experience in a full-cycle accounting role.
  2. Fluent in French (oral and written) with excellent communication skills.
  3. Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare or CaseView.
  4. A passion for technology and desire to provide superior customer service.


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