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Workflow Optimization Specialist

2 months ago

Vaughan, Ontario, Canada Mackenzie Health Full time
About the Role

Mackenzie Health is seeking a highly skilled Workflow Consultant to join our team. As a Workflow Consultant, you will play a key role in implementing, optimizing, supporting, and maintaining the Hospital's non-clinical systems, processes, and integrations.

Key Responsibilities
  • Analyze and evaluate business needs, consult with vendors and stakeholders from multiple departments, and identify requirements for the development of system solutions to automate, improve, or implement business processes and/or new systems.
  • Lead stakeholder engagement, system problem solving, changes, patching, configuration, release documentation, process mapping, and oversee all matters related to the non-clinical systems.
  • Coordinate and conduct user training sessions; develop and update user documentation, written instructions, training guides, manuals, and materials for users and application support.
  • Create and maintain test scripts and lead testing.
  • Foster and initiate a culture of cross-training and actively share knowledge in support of the organization's skills growth.
  • Facilitate adoption of process changes and the new systems by involving key users and stakeholders in the execution of the communication and stakeholder engagement planning.
  • Provide team leadership, mentorship, input, and support for the implementation of operational and strategic plans of non-clinical systems.
  • Prepare status reports, presentations, and other documents; participate on committees and meetings.
Requirements
  • University degree in computer science, computer engineering, or equivalent combination of education and experience.
  • Minimum of five (5) years of progressive experience in Information Technology.
  • Extensive working experience with Finance and HR systems and advanced integrations.
  • Experience working on large-scale projects as well as handling day-to-day operational requests from the business.
  • Ability to identify and communicate requirements, issues, and drive the resolution of issues in an effective manner, ensuring high customer satisfaction levels.
  • Ability to think analytically, handle unusually complex problems, and provide highly innovative and creative solutions that will achieve quality and work process improvements.
  • Strong proficiency in project management and process mapping, in-depth practical knowledge of project management methodologies, tools, and techniques.
  • Strong prioritizing, planning, analytical, presentation, people management, and interpersonal relationship building skills.
  • Good understanding of risk management, privacy, e-safety, and quality assurance methodologies as they relate to integration/software engineering.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviors consistent with Mackenzie Health's Commitment to Caring.
  • Models behavior that is aligned with the values of Mackenzie Health - Excellence, Leadership, and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting healthcare environment.