Customer Service Representative

6 days ago

RivièreDesPrairies Southwest, Canada CENTURA Full time

Customer Service Role at Centura

We are seeking a skilled Customer Service Representative to join our team at Centura. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our residential customers.

Key Responsibilities:

  • Answer calls and emails from customers to assist with equipment orders for construction projects
  • Enter quotations and sales orders into our system, making adjustments as needed
  • Monitor and follow up on orders to ensure timely completion
  • Provide technical information about our products to customers
  • Analyze customer needs to recommend suitable products
  • Collaborate with the sales and credit departments to deliver high-quality customer service

Working Conditions:

  • Full group insurance program paid by the employer
  • Group RRSP with employer contribution
  • Free parking and public transportation nearby
  • Access to a full gym and Centura training center
  • Recognition of years of service
  • Social Committee and employee discounts

Requirements:

  • 1-2 years of customer service experience
  • Oral and written bilingualism in English and French
  • Intermediate knowledge of Office Suite
  • Knowledge of Epicor's P21 software is an asset
  • Ability to manage stress and prioritize tasks
  • Team spirit and collaboration

About Centura:

Centura is a fast-growing company that values its employees as its most valuable asset. We offer a competitive compensation program, a full range of benefits, and many other activities to discover.

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