Customer Service Representative
4 weeks ago
Customer Service Role at Centura
We are seeking a skilled Customer Service Representative to join our team at Centura. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our residential customers.
Key Responsibilities:
- Answer calls and emails from customers to assist with equipment orders for construction projects
- Enter quotations and sales orders into our system, making adjustments as needed
- Monitor and follow up on orders to ensure timely completion
- Provide technical information about our products to customers
- Analyze customer needs to recommend suitable products
- Collaborate with the sales and credit departments to deliver high-quality customer service
Working Conditions:
- Full group insurance program paid by the employer
- Group RRSP with employer contribution
- Free parking and public transportation nearby
- Access to a full gym and Centura training center
- Recognition of years of service
- Social Committee and employee discounts
Requirements:
- 1-2 years of customer service experience
- Oral and written bilingualism in English and French
- Intermediate knowledge of Office Suite
- Knowledge of Epicor's P21 software is an asset
- Ability to manage stress and prioritize tasks
- Team spirit and collaboration
About Centura:
Centura is a fast-growing company that values its employees as its most valuable asset. We offer a competitive compensation program, a full range of benefits, and many other activities to discover.
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