Customer Service Team Member

3 weeks ago

Victoria, British Columbia, Canada U-Haul Full time

Customer Service Representative Role:

U-Haul is seeking a motivated and friendly individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will work as part of a supportive team to provide exceptional service to customers. This includes inspecting and maintaining equipment, assisting customers with U-Haul products and services, and using smartphone-based U-Scan technology to manage rentals and inventory.

Responsibilities:

  • Assist customers with U-Haul products and services.
  • Use U-Scan technology to manage rentals and inventory.
  • Clean and inspect equipment on the lot.
  • Answer questions and educate customers about products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane.
  • Drive a forklift.
  • Participate in ongoing continuous education through U-Haul University.

Requirements:

  • Valid driver's license.
  • High school diploma or equivalent.

Work Environment:

The work environment involves moderate risks or discomforts which require special safety precautions. You may be required to use protective clothing or gear.

Physical Demands:

The work requires some physical exertion such as remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

  • Paid holidays, vacation, and sick days, if eligible.
  • Career stability.
  • Opportunities for advancement.
  • Valuable on-the-job training.
  • Complete Benefit Plan, if eligible.
  • RRSP payroll deduction plan.
  • Deferred profit-sharing plan, if eligible.
  • You Matter Program (EAP).
  • Mindset App Program.
  • Wellness Programs.
  • Discounts on Apple products, Dell computers, hotels, and more.

Customer Service Representative Minimum Qualifications:

  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

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