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Customer Service Director

2 months ago


Elliot Lake, Canada Goodwill of Central and Northern Arizona Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to lead our retail operations and drive sales growth at Goodwill of Central and Northern Arizona. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our sales floor, leading a team of Retail Sales Associates, and achieving set sales goals.

Key Responsibilities
  • Execute the retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
  • Make decisions on matters relating to the day-to-day retail operation, including inventory management and customer service.
  • Conduct new goods inventory and ensure proper reporting.
  • Reconcile and balance all daily paperwork.
  • Ensure Team Members deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding an appropriate solution.
  • Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Transfer to different stores at any given time due to business needs.
  • Oversee and maintain the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards.
  • Provide regular mentoring and training to develop skills of Retail Sales Associates.
  • Ensure compliance with all policies and procedures relating to Security, Health, and Safety.
Requirements
  • High School Diploma, GED, or equivalent work experience.
  • One-year work experience in Retail Management, preferred.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
What We Offer
  • Comprehensive Total Rewards package, including medical, dental, vision, and 401K plans.
  • Employer-funded Health Reimbursement Account (HRA).
  • Paid Time Off, Sick and Vacation.
  • Paid Holidays.