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Team Lead

2 months ago

Oakville, Ontario, Canada Accoravillage Full time
About the Role

We are seeking a highly motivated and experienced Team Lead to join our Sales Operations team at Accoravillage. As a Team Lead, you will play a key role in leading our sales team to achieve exceptional results and provide an outstanding customer experience.

Key Responsibilities
  • Lead by Example: Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
  • Operational Excellence: Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Team Development: Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
  • Coaching and Development: Assist store management in conducting new associate onboarding and trainings, and coach associates on customer service fundamentals.
  • Customer Service: Assist in resolving customer service matters and ensure that customers receive exceptional service.
  • Team Management: Oversees and delegates tasks to team members to best maximize efficiency of store operations.
  • Communication: Communicate individual and/or team performance feedback to store management and ensure that team members receive scheduled breaks and/or meal periods.
  • Adherence to Policies: Ensure that team members adhere to all company policies, procedures, and guidelines.
  • Inventory Management: Perform opening and closing procedures, and any inventory duties as directed.
About Accoravillage

Accoravillage is a company that values its employees and provides opportunities for growth and development. We are committed to providing an inclusive and respectful work environment and are an equal opportunities employer.