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Guest Experience Director

2 months ago

Toronto, Ontario, Canada Impact Kitchen Full time
About Impact Kitchen

Impact Kitchen is a mission-driven organization that aims to empower its community to make informed food choices. Our focus is on providing high-quality, nutritionally-dense foods that are sourced locally and sustainably.

Job Summary

We are seeking a skilled Guest Experience Manager to join our team. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience at our kitchen.

Key Responsibilities
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with our culinary team to create menus that meet our high standards of quality and sustainability.
  • Provide exceptional customer service to our guests, responding to their needs and concerns in a timely and professional manner.
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes as needed.
  • Stay up-to-date with industry trends and best practices in guest experience management.
Requirements
  • 2+ years of experience in a guest-facing role, preferably in the food service industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and implement solutions to improve guest satisfaction.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.