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Head Office Coordinator

2 weeks ago

Richmond, British Columbia, Canada Trail Appliances Ltd. Full time

We are a leading independent appliance retailer in Western Canada, with a commitment to delivering an exceptional customer experience. Our team is passionate about helping people create special moments at home.

About Us

At Trail Appliances Ltd., we have a unique approach to business. We are driven by a set of core values that guide everything we do:

  • Integrity – We do what's right, even when no one is looking
  • Improvement – We do it well. Then we do it better
  • Caring – We put ourselves in others' shoes
  • Authenticity – We like people, not pretense
  • Determination – We kick down walls
Job Description

This is an exciting opportunity to join our team as a Head Office & Retail Support Administrator. You will be responsible for providing administrative support to both our head office and retail stores, ensuring smooth communication and administrative efficiency across both areas.

Key Responsibilities
  • Provide a welcoming and professional experience for visitors, customers, and employees
  • Manage incoming calls, emails, and office correspondence
  • Receive packages and coordinate store-level administrative tasks
Requirements

To be successful in this role, you will require:

  • Experience working in an administrative/customer service role
  • Fast and accurate data entry skills with the ability to multi-task
  • Experience managing customer conflict and escalation
  • Proficiency in Microsoft Office
Benefits

We offer a comprehensive benefits package, including:

  • Paid time off and generous employee discounts
  • Extended health care and dental coverage, gym membership discount, and Professional Development Programs
  • Career progression opportunities and a dynamic work environment