E-commerce Sales Consultant

2 months ago

Toronto, Ontario, Canada Brand Momentum Full time
About the Role

We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum.

The successful candidate will be pivotal in providing high-quality sales support and customer service to our online shoppers, engaging consumers on their shopping journey and providing personalized shopping assistance in a format that suits the shoppers' needs.

Key Responsibilities
  • Deliver an exceptional shopping experience when assisting shoppers through ordering via email, phone, online chat or text.
  • Maximize sales conversion through excellent customer service, product knowledge and follow-through calls and emails to finalize sales and meet KPIs.
  • Address any order adjustments and billing corrections completely.
  • Initiate cold calls to build awareness around our transactional website and promote our services to select 3rd party business partners.
  • Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends.
  • Align communication with overall marketing and business objectives.
  • Check and promptly reply to all product reviews based on the company's policies and standards.
  • Utilize monthly reports to measure performance based on the identified key performance indicators (KPIs) and adjust strategies based on data insights.
  • Proactively utilize the CRM system to record and maintain shopper/owner information, feedback, and insights to be used by internal teams to drive business success.
  • Understand the value of the retail channel partners and how to qualify leads appropriately to enhance brand loyalty across all channels.
Requirements
  • Associate's degree from an accredited university or college or equivalent work experience.
  • Customer service and Sales experience.
  • Track record of sales success and or exceptional customer support.
  • Computer literate with typing skills and the ability to learn new applications quickly.
  • Entrepreneurial spirit: the desire to exceed sales goals.
  • English and French required.
About Us

Brand Momentum is a dynamic marketing team seeking a strategic thinker, results-oriented, and passionate individual to drive sales for our Direct-To-Consumer business.

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