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Alarm Response Coordinator

2 months ago

Ottawa, Ontario, Canada Paladin Technologies Full time
Alarm Operator Job Description

We are seeking a skilled Alarm Operator to join our Ottawa-based Response Center, coordinating emergency responses for a diverse portfolio of clients nationwide.

Key Responsibilities:

  • Provide exceptional customer service while remaining calm and focused in high-pressure situations.
  • Actively listen to callers, summarizing key information and entering it into our computer system.
  • Seek win-win solutions, maintaining professionalism in cases of healthy conflict and supporting differences of opinion.

Requirements:

  • Ability to remain calm and provide direction in emergency situations.
  • Customer service, dispatch, hospitality, and outgoing call center experience is an asset.
  • Attention to detail and ability to follow instructions.
  • Mental flexibility and situational awareness within a team-based environment.
  • Ability to think on your feet and remain calm under pressure.
  • Strong verbal and written communication skills.
  • Bilingualism (French & English) is considered an asset.
  • Proficiency in Microsoft-based applications.

What We Offer:

  • Salary range dependent on experience.
  • Extensive health, medical, and dental benefits, plus our wellness program.
  • RRSP matching contribution.
  • Free parking at our office.
  • Ergonomically designed workstations, including standing desks.

Additional Incentives:

  • Referral program with a cash reward.
  • Spotlight club with a gift card.

Hourly Pay Range: $19ph - $22.50ph DOE.

About Us:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.