Senior Sales Performance Analyst

4 days ago

Barrie, Ontario, Canada AutoTrader Full time

We are seeking an experienced Senior Sales Performance Analyst to join our team at AutoTrader. The successful candidate will have a strong analytical background and excellent communication skills.

The role of the Senior Sales Optimization Analyst involves providing high-level analytical support to the Sales Operations Team, managing sales compensation and assignment, channel and territory analysis, and ad-hoc reporting and projects.

Key responsibilities include:

  • Sales Compensation and Assignment Management:
    • Manage the sales compensation platform 'Anaplan'
    • Perform System Admin duties and manage user list
    • Data integration maintenance and validation of transferred data
    • Maintain sales organization hierarchy to ensure revenue reporting accuracy
    • Manage the Targets module within Anaplan
    • Responsible for the Sales compensation process (OTE/OVP) for accurate commission payment across different sales roles
    • Recommend and lead Platform Enhancements (new features, reports, dashboards) and Expansions (bringing on new roles into Anaplan)
    • Maintain sales hierarchy, Sales, and territory assignments for all Sales Channels/role categories
    • Act as system admin backup as and when required
  • Channel & Territory Analysis:
    • Prepare and distribute reports (statistical data) from the outside and inside sales operations teams nationally
    • Provide daily, weekly, monthly updates on productivity and performance to the Director
    • Perform ongoing analysis including tracking and analyzing performance by individual and by team, for all channels, and reporting actual performance to standards; analyze performance trends and impact on goal achievements
    • Make recommendations for changes to assignments to improve performance and contribute to campaign planning
  • Ad-hoc Reporting and Projects:
    • Manage ad-hoc reporting/analysis as required by the Sales & Service Operations team
    • Work cross-functionally across the organization to fully understand business objectives and apply analytics in support of projects and to ensure efficient and effective problem-solving and issue resolution. Drive process improvement through new analytic approaches and creative thinking
    • Ensure understanding/knowledge of products, processes and procedures is at a level required to provide strong recommendations
  • Leadership:
    • Support the Sales Operations team with processes and system knowledge.
    • Ensure current processes are relevant and make recommendations as to when processes should be updated or revised
    • Communicate with internal customers if concerns are escalated. Determine whether escalation needs to be made to the Director
    • Ensure services and processes are followed by the team and ensure the team meets the customer expectation and delivers results

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