Customer Service Operations Manager

2 weeks ago


Port Coquitlam, British Columbia, Canada M2 Distribution Ltd Full time
About the Role

We are seeking a highly skilled Customer Service Operations Manager to join our team at M2 Distribution Ltd. This is an exciting opportunity for a dedicated professional to take on a leadership role and oversee the customer service operations of our organization.

Job Description
  • The ideal candidate will have experience in managing teams and supervising customer-facing staff, with a strong focus on ensuring excellent customer satisfaction.
  • You will be responsible for establishing work schedules, procedures, and workflows to optimize productivity and efficiency.
  • Your expertise in conflict resolution, technical advice, and performance reviews will be invaluable in driving business growth and employee development.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration or related field
  • 1-2 years of experience in customer service management or supervision
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment with high volume of tasks
Benefits
  • A competitive salary of $60,000 - $80,000 per year, depending on experience
  • Dental plan and vision care benefits
  • Support for persons with disabilities, newcomers, and veterans through mentorship programs
Additional Information

M2 Distribution Ltd is committed to creating a diverse and inclusive work environment that values teamwork, accountability, and excellence. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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