Team Lead

21 hours ago

Halton Hills, Ontario, Canada Roots Full time
Job Summary

We are seeking a highly motivated and experienced Team Lead to join our team at Roots Corporation. As a Team Lead, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.

Key Responsibilities
  • Lead a team of sales associates to achieve sales goals and provide exceptional customer service
  • Assist in the operational functions of the store, including inventory management and visual merchandising
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
  • Contribute ideas and solutions to the leadership team that results in increased productivity and improved operations of the store
  • Assist store management in conducting new associate onboarding and trainings
  • Coach associates on customer service fundamentals and provide positive feedback
  • Assist in resolving customer service matters
  • Oversee and delegate tasks to team to best maximize efficiency of store operations
  • Communicate individual and/or team performance feedback to store management
  • Ensure team receives scheduled breaks and/or meal periods
  • Create an open outward communication on the sales floor
  • Ensure adherence to all company policies, procedures and guidelines
  • Perform opening and closing procedures, and any inventory duties as directed
Requirements
  • 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
  • Proven ability to successfully lead a sales team; viewed as a leader among peers
  • Proven experience with POS management, daily banking procedures, and submitting timely reports
  • Strong organization, and problem solving skills
  • Passion for upholding an exceptional customer experience
  • Collaborate with others, yet be self-motivated
  • Available for varied weekly shifts, including weekends, closing and holidays
About Roots

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.

We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known

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