Technical Support Specialist

4 weeks ago

Westlock, Canada CANUS ADVISORS LTD. Full time
Job Summary

We are seeking a highly skilled User Support Technician to join our team at CANUS ADVISORS LTD. This role involves providing technical assistance to users experiencing difficulties with computer systems, as well as participating in the redesign of applications and software.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide solutions to technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical problems.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use computer systems effectively.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Software Development: Participate in the redesign of applications and other software to improve user experience and efficiency.
  • Team Leadership: Supervise other technical support workers in this group, providing guidance and support to ensure seamless delivery of technical services.
  • System Administration: Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring all systems are running smoothly and efficiently.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Backup and Recovery: Perform Web-server backup and recovery operations to ensure business continuity.
Requirements
  • Education: Bachelor's degree in a relevant field.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English language proficiency.
  • Work Hours: 40 hours per week.

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