Bilingual Pay Analyst

2 weeks ago

Montreal, Quebec, Canada Fluid - Solutions de Talents Full time

Job Summary:

We are seeking a highly skilled Bilingual Pay Analyst to join our Global P2P Operations team. As a key member of our team, you will be responsible for efficiently managing P2P Service desk queries and improving end-user experience.

Key Responsibilities:

  • Process Accounts Payable queries via the Service Now platform within agreed Service Level Agreements (SLA) by maintaining E2E ownership.
  • Process and post invoices based on the query on SAP.
  • Ensure all compliance requirements are followed in the AP process.
  • Support regional queries related to Vendor Master, Expense Management, etc.
  • Communicate with requestor/end user keeping customer satisfaction in mind.
  • Familiar with the E2E P2P Process to resolve escalation internally where and when possible limiting amount of time spent and stakeholder involvement in resolution.
  • Perform RCA on escalations/issues to identify gaps and propose sustainable solutions to improve CSAT (Customer Satisfaction) score.
  • Collaborate with multiple teams to provide end-to-end solutions to the end user as well as identify scope for process improvements.
  • Ensure sound P2P processes are followed, and ticket management is completed in accordance with pre-established process, documentation and governance requirements.
  • Meet pre-determined Key Performance Indicators (KPIs).
  • Leverage strong process expertise and awareness to drive best practices.
  • Resolve problems with an open mind, viewing them as challenges rather than obstacles.
  • Relationship and stakeholder management at different levels within the organization.
  • Answer inbound calls for customer queries via the concierge helpline.
  • Perform necessary actions based on the request received on the helpline.
  • Ensure all queries received on the helpline are resolved timely and accurately.
  • Act as one-stop shop for E2E P2P queries.
  • Assist end users in P2P process familiarization surrounding their query.
  • Act as an advocate for P2P service delivery model service standard.
  • Take accountability for own performance and understand the impacts of behaviors and actions on others.

About You:

We are looking for passionate candidates having:

  • Bilingual French/English required; Spanish seen as a strong asset.
  • 2-4 years of work experience in P2P domain with experience in Invoice Processing, Vendor Payments and Reconciliation processes.
  • Experience working in Service Now/RTTMS environment and SAP.
  • Prior experience in customer experience/end user experience/customer satisfaction roles.
  • A process improvement mindset.
  • Ability to influence stakeholders.
  • Proven experience in delivery of process standardization and implementing best practices.
  • Ability to work in a fast-paced environment and adhere to tight deadlines.
  • Flexibility to support different geographies by working in different shifts.
  • A collaborative approach, ability to work across organizational lines, as a team.
  • Strong exposure to global business environments and global roles.
  • Effective interpersonal and communication skills.
  • Analytical and problem-solving skills.
  • A self-driven, proactive, result-oriented, structured attitude.
  • Excellent proficiency in Microsoft Office products.
  • Willingness to work in different time zones as per business requirements.

Fluid - Solutions de Talents is an equal opportunities employer and welcomes diversity in the workplace.

  • Bilingual Pay Analyst

    2 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Bilingual Pay AnalystAbout the Role:We are seeking a highly skilled Bilingual Pay Analyst to join our Global P2P Operations team. As a key member of our team, you will be responsible for managing and improving the end-user experience via the Concierge Helpdesk. Your primary focus will be on efficiently processing Accounts Payable queries via the...

  • Bilingual Pay Analyst

    2 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Bilingual Pay AnalystAbout the Role:We are seeking a highly skilled Bilingual Pay Analyst to join our Global P2P Operations team. As a key member of our team, you will be responsible for managing and improving the end-user experience via the Concierge Helpdesk. Your primary focus will be on efficiently processing Accounts Payable queries via the...

  • Bilingual Pay Analyst

    3 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Bilingual Pay AnalystWe are seeking a highly skilled Bilingual Pay Analyst to join our Global P2P Operations team at Fluid - Solutions de Talents/Workforce Solutions. As a key member of our team, you will be responsible for managing and improving the end-user experience via the Concierge Helpdesk.About the Role:This is an excellent opportunity to...

  • Bilingual Pay Analyst

    3 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Bilingual Pay AnalystWe are seeking a highly skilled Bilingual Pay Analyst to join our Global P2P Operations team at Fluid - Solutions de Talents/Workforce Solutions. As a key member of our team, you will be responsible for managing and improving the end-user experience via the Concierge Helpdesk.About the Role:This is an excellent opportunity to...

  • Financial Analyst

    4 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Job Title: Bilingual Financial AnalystWe are seeking a highly skilled Bilingual Financial Analyst to join our team at Randstad Canada. As a key member of our team, you will be responsible for performing next-day oversight of previous days NAVs, identifying and resolving breaks in oversight tools, and ensuring archived packages meet audit standards.Key...

  • Financial Analyst

    4 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Job Title: Bilingual Financial AnalystWe are seeking a highly skilled Bilingual Financial Analyst to join our team at Randstad Canada. As a key member of our team, you will be responsible for performing next-day oversight of previous days NAVs, identifying and resolving breaks in oversight tools, and ensuring archived packages meet audit standards.Key...

  • Bilingual Benefits Analyst

    3 weeks ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our benefits administration team, you will be responsible for collaborating with employees and management to administer and enhance employee benefits programs.Key Responsibilities:Answer...

  • Bilingual Benefits Analyst

    3 weeks ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our benefits administration team, you will be responsible for collaborating with employees and management to administer and enhance employee benefits programs.Key Responsibilities:Answer...

  • Senior Bilingual Pay Specialist

    2 months ago

    Montreal, Quebec, Canada Bimbo Canada Full time

    About the RoleBimbo Canada, a leading producer and distributor of packaged fresh bread, bakery, and snacking products, is seeking a Senior Bilingual Pay Specialist to join its team. As a key member of the payroll department, you will play a crucial role in ensuring the accuracy and timeliness of employee pay.Key ResponsibilitiesPayroll ProcessingPrepare and...

  • Senior Bilingual Pay Specialist

    2 months ago

    Montreal, Quebec, Canada Bimbo Canada Full time

    About the RoleBimbo Canada, a leading producer and distributor of packaged fresh bread, bakery, and snacking products, is seeking a Senior Bilingual Pay Specialist to join its team. As a key member of the payroll department, you will play a crucial role in ensuring the accuracy and timeliness of employee pay.Key ResponsibilitiesPayroll ProcessingPrepare and...

  • Bilingual Payroll Analyst

    1 month ago

    Montreal, Quebec, Canada Ticketmaster Canada LP Full time

    Job SummaryWe are seeking a highly skilled Bilingual Payroll Analyst to join our team at Ticketmaster Canada LP. As a key member of our HR Shared Services team, you will be responsible for the administration of payroll across our employees in Canada, ensuring accuracy and compliance with relevant legislation.Key ResponsibilitiesTroubleshoot payroll issues...

  • Bilingual Payroll Analyst

    1 month ago

    Montreal, Quebec, Canada Ticketmaster Canada LP Full time

    Job SummaryWe are seeking a highly skilled Bilingual Payroll Analyst to join our team at Ticketmaster Canada LP. As a key member of our HR Shared Services team, you will be responsible for the administration of payroll across our employees in Canada, ensuring accuracy and compliance with relevant legislation.Key ResponsibilitiesTroubleshoot payroll issues...

  • Analyst Pay End User Experience Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Analyst Pay End User ExperienceAt Fluid - Solutions de Talents/Workforce Solutions, we are seeking a highly skilled Analyst Pay End User Experience to join our Global P2P Operations team. This dynamic role plays a crucial part in managing and improving the end-user experience via the Concierge Helpdesk.About the RoleThis position is an excellent...

  • Analyst Pay End User Experience Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Analyst Pay End User ExperienceAt Fluid - Solutions de Talents/Workforce Solutions, we are seeking a highly skilled Analyst Pay End User Experience to join our Global P2P Operations team. This dynamic role plays a crucial part in managing and improving the end-user experience via the Concierge Helpdesk.About the RoleThis position is an excellent...

  • Analyst Pay End User Experience Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Analyst Pay End User ExperienceAt Fluid - Solutions de Talents/Workforce Solutions, we are seeking a highly skilled Analyst Pay End User Experience to join our Global P2P Operations team. This dynamic role plays a crucial part in managing and improving the end-user experience via the Concierge Helpdesk.About the RoleThis position is an excellent...

  • Analyst Pay End User Experience Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Job Title: Analyst Pay End User ExperienceAt Fluid - Solutions de Talents/Workforce Solutions, we are seeking a highly skilled Analyst Pay End User Experience to join our Global P2P Operations team. This dynamic role plays a crucial part in managing and improving the end-user experience via the Concierge Helpdesk.About the RoleThis position is an excellent...

  • Bilingual Disability Claims Analyst

    3 weeks ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled and bilingual Disability Claims Analyst to join our team. As a Disability Claims Analyst, you will be responsible for assessing and managing individual disability claims, ensuring they are reviewed fairly, processed accurately, and paid on time.Key ResponsibilitiesAssess and approve claims based on policy...

  • Bilingual Disability Claims Analyst

    3 weeks ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled and bilingual Disability Claims Analyst to join our team. As a Disability Claims Analyst, you will be responsible for assessing and managing individual disability claims, ensuring they are reviewed fairly, processed accurately, and paid on time.Key ResponsibilitiesAssess and approve claims based on policy...

  • Bilingual Disability Claims Analyst

    2 weeks ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled and bilingual Disability Claims Analyst to join our team. As a Disability Claims Analyst, you will be responsible for assessing and managing individual disability claims, ensuring they are reviewed fairly, processed accurately, and paid on time.Key ResponsibilitiesAssess and approve claims based on policy...

  • Bilingual Disability Claims Analyst

    2 weeks ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled and bilingual Disability Claims Analyst to join our team. As a Disability Claims Analyst, you will be responsible for assessing and managing individual disability claims, ensuring they are reviewed fairly, processed accurately, and paid on time.Key ResponsibilitiesAssess and approve claims based on policy...