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Ocado Smart Platform Partner Success Specialist
2 months ago
We are seeking a highly skilled Partner Success Manager to join our team in Canada, supporting our partnership with Sobeys. As a key member of our regional team, you will work closely with our central Partner Success team to deliver exceptional support services to our partners.
Key Responsibilities- Act as the primary point of contact for our OSP teams, ensuring effective use of the Ocado Smart Platform.
- Lead successful deployments and operational go-lives for OSP features and products, ensuring our partners are prepared and ready.
- Coordinate with Ocado teams to ensure our partners receive the knowledge and information required for successful utilization of OSP, enabling them to deliver on their business objectives.
- Collaborate with other Ocado teams to build and maintain positive partner relationships.
- Review and maintain excellent knowledge of partner KPIs and performance.
- Share best practices with partner OSP teams.
- Highlight process improvements within Ocado, partner OSP operations, and onsite Ocado teams.
- Balance partner support requests with conscious respect for contractual commitments and commercial benefits.
- Experience in supporting clients/partners, ideally within a technology solutions or operational environment.
- Bachelor's degree or equivalent practical experience.
- Experience in working cross-functionally both internally and externally to drive partnerships or projects.
- Business management experience and commercial awareness.
- Stakeholder, relationship building, and networking skills.
- Good written and verbal communication.
- Comfortable communicating with large groups of people.
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure.
- Highly organized and resilient with an eye for detail.
- Ability to think strategically beyond the needs of the organization today.
- Comfortable dealing with ambiguity and uncertainty.
- Able to handle difficult situations, facing challenges with positivity, confidence, and pragmatism.
- Experience working in a client-facing support organization.
- Experience with the Ocado Smart Platform.
We are a technology-driven retailer, transforming the way people shop for groceries. Our journey started with changing the way people shop, and now we're developing our own groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world.
We're looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams, and developing new ways of working.
Join us in our mission to change the way the world shops, for good.
